APPENDIX A

BEST VALUE ACTION PLAN

1         Corporate and Departmental Vision, Objectives and Priorities

1.1      Show explicit links between Community Plan, Corporate Plan and LTP : APR

1.2      Note to explain how relevant sections of UDP will change to reflect progress made with other Plans

1.3      Explain briefly how public views have influenced changes to LTP : APR

2         Department’s Working Style

2.1      Summarise pertinent views from the Stakeholders’ Workshop

2.2      Summarise relevant views from Member/Staff Workshop

2.3      Agree common method of presenting office procedures/processes

2.4      Draft system for responding to contacts from the public

2.5      Draft protocol for working with Members

2.6      Develop protocol for working with Parish Councils

2.7      Agree range and style of Department leaflets

2.8      Draft and secure agreement to about 3 leaflets

2.9      Scope development of Departmental website within corporate framework, including examples of e-government

3         Service Strategies

3.1      Agree content of Executive Summaries

3.2      Draft and agree Executive Summary for road safety

3.3      Draft and agree Executive Summary for bus transport

3.4      Agree scope of highways maintenance strategy

3.5      Draft key sections - policies, standards, PIs, targets

3.6      Draft and agree Executive Summary for maintenance

3.7      Draft and agree method for scheme prioritisation

3.8      Apply priority method to relevant parts of current programme

3.9      Draft and gain acceptance to a Design Guide for developers

4         Staff Development within Corporate Initiative

4.1      Draft procedures for identifying individual and department training needs, and for evaluating training

4.2      Train appropriate staff to undertake personal development reviews of their staff

4.3      Establish database of skills/qualifications needed by postholders and a training matrix for staff members

4.4      Monitor training plan for first quarter of 02/03

5         Performance Management

5.1      Agree scope of QMS and procedures to be developed

5.2      Establish detailed project plan for development and introduction of QMS

5.3      Appoint Accreditation Body

5.4      Achievement of service targets of 01/02

5.5      Establish methods of identifying service delivery improvements

5.6      Decide/communicate programme and project planning systems for Department

5.7      Draft scope of winter maintenance service review for 01/02

5.8      Draft winter maintenance service review

6         Procurement

6.1      Summarise industry views

6.2      Draft a Procurement Strategy

6.3      Establish partnering arrangements

7         Implementing Service Improvements

7.1      Agree scope of summary notes

7.2      Draft summary notes for:

Maintenance

           Road Safety

           Traffic Management

           Public Transport

           Rights of Way

           Car Parks