APPENDIX 1
ISLE OF WIGHT COUNCIL
QUARTERLY PERFORMANCE MANAGEMENT REPORT
SELECT COMMITTEE REPORT – ENVIRONMENT & TRANSPORT
FOURTH QUARTER – 1ST JANUARY TO 31ST
MARCH 2004
Quarterly Performance Management Report
Select Committee Report – Environment & Transport
Quarter 4 January – March 2004
Contents
Section 1 : Summary Page 3 - 4
1.1
Performance Summary:
·
Performance Indicators – KPI’s & PSA Targets
1.2
Priority Improvement Areas Page 4
1.3
Best Value Reviews Page 4
Section 2 : Performance
Management & Assessment Page
5 Transport Page 6 - 9
Sustainable
Development, Environment & Planning Policy = Environment Page 10 - 11
Including information on the following areas
·
Key Achievements for the Quarter
·
Areas to Watch and action to be taken
·
Updates on Areas to Watch reported in Q1 – Q2 – Q3
·
Performance Management Indicators – KPI’s & PSA Targets
Section 3 : Corporate
Actions Page 12
Summary report of those
key actions achieved and those that are on-going, as of the 31st March 2004.
Section
4 : Finance Report Page 13
Revenue
& Capital Report
SECTION 1 : Summary -
Quarterly Performance Management Report - Q4 (January to March 2004)
Performance
Summary :–
1.1 Performance Indicators
Summary provides information for all of the Performance Indicator
Targets by Portfolio for the past year 2003-04
The
first table presents those Performance Indicators that refer to the Select
Committee. There are 10 indicators:
- Key PI Quarterly Basket
- (6 key performance indicators)
- Public Service
Agreement - (1 targets)
- Annual Action Statement
- (3 targets not covered elsewhere)
Performance Indicators by Type
|
|
No.
of Indicators |
Target Achieved
|
Target Not Achieved
|
Information Not Provided
|
DELETED
INDICATORS |
|
KPI Basket Targets ·
Environment ·
Transport |
2 4 |
2 1 |
0 1 |
- - |
- 2 |
|
Public
Service Agreement Targets ·
Environment ·
Transport |
0 1 |
0 1 |
0 0 |
- - |
- - |
Annual Action Statement
Targets
·
Environment
·
Transport |
1 2 |
1 0 |
0 2 |
- - |
- - |
TOTAL |
10 |
5 (50%) |
3 (30%) |
- |
2 (20%) |
Table 2 provides a snapshot
of all of the 58 performance indicators and presents these against the relevant
corporate objective.
Performance Indicators by Corporate Objective
Corporate Objective
|
No.
of Indicators |
Target Achieved
|
Target Not Achieved
|
Information Not Provided
|
DELETED
INDICATORS |
|
Improving
health, housing and quality of life for all |
9 |
2 (22%) |
7 (78%) |
0 (0%) |
- |
|
Encouraging
job creation & prosperity |
5 |
4 (80%) |
1 (20%) |
0 (0%) |
- |
|
Raising
education standards and promoting lifelong learning |
8 |
6 (75%) |
2 (25%) |
0 (0%) |
- |
|
Creating
safe & crime-free communities |
8 |
6 (75%) |
2 (25%) |
0 (0%) |
- |
|
Improving
public transport and the highways infrastructure |
7 |
2 (28.6%) |
3 (42.8%) |
0 (0%) |
2 (28.6%) KPI
19-20 |
|
Protecting
the Island’s physical environment |
6 |
6 (100%) |
0 (0%) |
0 (0%) |
- |
|
IWC
Corporate Health |
15 |
7 (46.6%) |
7 (46.6%) |
1 (6.7%) |
- |
|
TOTAL |
58 |
33 (56.9%) |
22 (37.9%) |
1 (1.7%) |
2 (3.5%) |
1.2 Priority Improvement Areas
Through the CPA process last year, there were a number of service areas that were highlighted as areas for improvement. To progress these areas for improvement and identify support needed from across the Council a framework has been devised beginning with initial briefing sessions to help scope the area for support and improvement. Action Plan summaries will then be produced, monitoring of which will be through this section in the Quarterly Performance Management Report.
·
Engineering Services – Highways
Although
great progress has been made during 2003/04 in improving the efficiency and
performance of the department (including the gaining of Investors in People
status and the introduction of a Quality Management System) and improving
communications both with our customers/stakeholders and internally (including
the publication of a ‘family’ of 15 leaflets and web site improvements) lack of
sufficient Revenue budget prevents the much needed improvements to the highway
infrastructure being undertaken. Private Finance Initiative is being progressed
following allocation of budget for 2004/05.
1.3 Best
Value Reviews
·
Transport
Consultation,
on what are considered to be the main Transport issues, has been carried out
with a range of providers, users, officers and Members. This will help to
develop the scope of the work, so that the review itself can begin.
SECTION 2 : PERFORMANCE MANAGEMENT &
ASSESSMENT – BY PORTFOLIO
This section of the report shows the progress
and achievements that have been made in each of the Portfolio’s of the
Council. The report records and
demonstrates:
- The key achievements for the Quarter
- The identified Areas to Watch and the agreed action to be taken
- Updates on the previously recorded Areas to Watch from Quarters 1,
2 & 3
- Performance Management Information
- updates on the Key Performance Indicators (KPI’s) and PSA targets
How
are targets judged?
Has the Target been achieved?:
-
will be ‘yes’ if the year end target has been met/achieved. (This applies to most targets, some may work
differently).
-
will be ‘no’ if the target has not been achieved
The comments box can be used by services to explain
data. Some targets compare themselves with the same quarter a year ago to
eliminate effects of seasonality.
Level of performance against previous quarter:
- will be ‘higher’
if the level of performance is 10% or more higher than previous quarter ì
- will be ‘no change’ if
the level of performance is within 10% either way of previous quarter è
·
will be ‘lower’ if the level of performance is 10% or more lower
than previous quarter î
Assessment
of Performance for the Year
Compares the actual performance to the Target for year
end:
J Indicates that the target is
achieved or exceeded
L Indicates that the target is
not achieved
Year
end Actual
This figure is expressed as either:
·
the cumulative Total for the
year - (Q1+Q2+Q3+Q4)
·
or, the Average for the year –
(Q1+Q2+Q3+Q4)
divided by 4
PORTFOLIO:
Transport
CORPORATE OBJECTIVE: Improving
public transport & the highways infrastructure
KEY
ACHIEVEMENTS QUARTER 4
|
Portfolio – Transport Corporate Objective –
Improving public transport & the highways infrastructure |
|
|
QUARTER
4 - AREAS TO WATCH
|
Areas to Watch |
Action taken / to be taken |
|
Insufficient highway maintenance Revenue
budget. |
Only possible to undertake emergency
repairs and very urgent works. Without additional Revenue financial resources
highway network will continue to decline with attendant increase in insurance
claims. |
|
Under achievement on highway inspections. |
Funding available in 2004/05 for additional
inspection staff which should improve the present situation. |
AREAS
TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS
|
|
AREA TO WATCH |
ACTION TAKEN |
PREVIOUS QUARTERLY UPDATE |
NEW UPDATE QUARTER 4 |
|
Q1 Q2 Q3 Q4 |
Completion
of bridge inspections within the prescribed time scale. |
Consideration
should be given to a revenue budget increase so additional resources can be
employed. |
No
increase in budget within the present financial year so concerns remain. |
Bridge
and other highway structure inspections not completed. A Resource Bid of
£259,000 was made for 2004/05, £255,000 for 2005/06 and £245,000 for 2006/07
but this was not approved. Therefore mandatory inspection timetable will not
again be met in 2004/05 financial year. |
|
Q2 Q3 Q4 |
Insufficient
highway maintenance revenue budget. Particular concerns regarding repairs due
to summer clay shrinkage |
An
increase in budget |
Lack
of budget is causing a noticeable decline in the condition of the highway
network. Capital monies have been transferred to cover cost of repairing
heat-damaged roads. |
Included
in ‘Areas to Watch’ above. Funding for 2004/05 will still be insufficient. |
|
Q1 Q2 Q3 Q4 |
Meeting
of Local Transport Plan Targets for bus patronage. |
At
present continue to monitor head counts. |
Slight
decrease in patronage (-0.5%) compared to same quarter last year. However
there is still a possibility that end of year target will be met. |
Final
figures awaited from Southern Vectis. There is an increase in patronage over
2002/03 but this may still be below the target increase. Nationally, bus patronage figures are in
decline. |
|
Under
achievements on highway inspections. |
Additional
inspection staff required to meet the agreed inspection regime |
|
Corporate Priority (Corporate Plan 2002 to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1 Apr-Jun 2003 |
Q2 July-Sep 2003 |
Q3 Oct-Dec
2003 |
Q4 Jan-Mar 2004 |
Target 2003 / 04 |
Performance assessment for the year Year end Actual |
Comments |
|
|
Performance against the previous Quarter |
Target Achieved |
|||||||||
|
Maintaining the highways
infrastructure |
18. % of incidents of reported dangerous
damage to roads & pavements this quarter made safe within 24 hours |
97% |
100% |
100% |
100% |
100% |
98% |
J Average
= 100% |
100% of incidents made safe within 24 hours. |
|
|
|
è |
è |
è |
Yes |
||||||
|
Promoting public transport |
21. Passenger journeys on
Local bus services (data 1 quarter in
arrears) |
5,54 million |
1.20 million (Jan to
march 03) |
1,4 million |
1,719,487 (July to Sept 03) |
1,284,986 (Oct to Dec 03) |
5.66 million
journeys |
L Total
= 5.605 million |
Although below target,
numbers have shown an overall increase.
Nationally bus journeys are decreasing & subsequently the IWC have
revised LTP targets to recognise the national trend. This 1.1% increase illustrates that we are
on track to meet this revised target. |
|
|
|
ì |
ì |
î |
No |
||||||
The two cycling KPI’s previously reported have been replaced by the PSA
Target 10 (page 30) – Increase the number of cycling trips, as the quality and
accuracy of the data is more reliable.
- KPI 19 – On
Road change in the number of cyclists counted this quarter against the
same quarter last year, and
- KPI 20 – Off
Road change in the number of cyclists counted this quarter against the
same quarter last year
PROGRESS TOWARDS PSA TARGETS
|
Corporate Objective |
PSA Target |
PSA Target Summary |
Q1 Data |
Q2 Data |
Q3 Data |
Q4 Data |
Year Target |
Comments |
|
Target Achieved |
||||||||
|
Transport |
10. Transport |
Increase
the number of Cycling Trips |
50,667 trips this quarter |
73,672 trips this quarter |
32,061 (32,732) trips
this quarter |
32,792 trips this quarter |
121,800 |
The
new officer commenced employment on 01/03/04. The Council are planning to investigate the feasibility of
automatic counters during the next quarter. Q3 figures have been revised
to reflect data received since last return. This indicator data is based on a
different and more acceptable calculation than the KPI’s. Achieved = 189,192 |
|
Yes |
The DFT acknowledge our methodology for
measuring cycling and walking is best practice and is a model that other Local
Authorities are now following.
PORTFOLIO: Sustainable Development, Environment &
Planning Policy
CORPORATE OBJECTIVE: Protecting the Island’s physical
environment
KEY
ACHIEVEMENTS QUARTER 4
|
Portfolio - Sustainable
Development, Environment & Planning Policy Corporate Objective -
Protecting the Island’s physical environment |
|
|
|
QUARTER
4 - AREAS TO WATCH
None
relevant to this Select Committee
AREAS
TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS
None outstanding for this Select Committee
|
Corporate Priority (Corporate Plan 2002 to
2005) |
KPI Description |
Actual 2002 / 3 |
Q1 Apr-Jun 2003 |
Q2 July-Sep 2003 |
Q3 Oct-Dec 2003 |
Q4 Jan-Mar 2004 |
Target 2003 / 04 |
Performance assessment for
the year Year end Actual |
Comments |
|
Performance against the
previous Quarter |
Target Achieved |
||||||||
|
Promoting sustainable
service delivery |
22. Number of
businesses enrolled on Island Green Awards Scheme *Total for each
quarter is a running total and includes the 2002-03 outturn figure |
21 |
24 |
36 |
51 |
57 |
55 |
J Total = 57 |
Only
40 have so far been fully accredited due to time needed to implement work |
|
|
ì |
ì |
ì |
Yes |
|||||
|
Making best use of natural resources & cutting waste generation |
25. Percentage of household waste recovered
& not sent to landfill (includes recycled waste, waste composted &
waste used for energy recovery) |
47.8% |
50.2% |
51% |
48% |
51.02% |
52% |
J Actual = 50.1% |
Target
marginally achieved |
|
|
è |
è |
è |
Yes |
|||||
PERFORMANCE
MANAGEMENT INFORMATION – PSA TARGET
Not applicable for this Portfolio
SECTION 3 : CORPORATE ACTIONS
Significant
progress has been made on the Corporate Actions, which includes the
Comprehensive Performance Assessment (CPA) Improvement Plan, Annual Action
Statement Actions and Actions in response to the District Audit Letter. This section of the Report records the
highlights some of the key actions that have been achieved by the 31st
March 2004 and those that are on-going through 2004-05. A full listing of all of the Corporate
Actions that are on-going and to be carried forward through 2004-05 will be
available for viewing on the Council’s Intranet at the following link:
direction/performance/quarterly performance management reports/
CPA Improvement Plan
Actions – None identified for Environment & Transport
Annual Action
Statement Actions by Directorate
ENVIRONMENT
Achievements
- Complete the production of the “Project Cowes”
masterplan, and adopt as Supplementary Planning Guidance.
- Implement Environmental Health best value review
Improvement Plan.
- Park-and-Ride scheme developed at Cowes.
- Funding bids submitted through the Local
Transport Plan which will help to address the poor condition of Island
roads and transport infrastructure.
- Completion of a major programme of strategic
coastal studies and coastal protection schemes.
- Physical accessibility to Council premises for
people with disabilities continues to improve.
Not achieved by the 31st
March and to be carried forward into 2004-05
- Adoption of Character Statements for Conservation
Areas, review the boundaries of the existing Conservation Areas and the
completion of management plans for Nansen Hill and Afton Marsh SSSI’s.
- Establish the Isle of Wight Consumer Support
Network.
- Ensure that the highways network is improved and
maintained to a high level for all road users (including the completion of
strategic highway route re-surfacing programme and continued improvement
in condition of both principal and non principal roads). Subject to the adequacy of budgets.
- Improve the facilities at our major transport
interchanges including the implementation of a provisionally approved
scheme for a new transport interchange and park and ride scheme at Ryde
Esplanade.
Actions in response
to the District Audit Letter – None identified for Environment & Transport
SECTION 4 : FINANCE REPORT
4.1 : Revenue Budget Monitor by Portfolio
– to the end of March 2004
|
Transport |
|
|
Highways |
Budget pressure areas are principally within
highway maintenance where the combination of a reduced budget and adverse
weather conditions are likely to result in an overspend in the region of
£200,000. |
|
Walking/Cycling |
On target, despite the adverse weather conditions
which have had an impact on the Rights of Way and cycling networks, where
serious flooding during the winter led to emergency repairs being necessary
or temporary closure in some cases. |
|
Public Transport |
Overspend of £148,000 currently predicted in the
concessionary fares budget, arising as a result of a change in legislation
related to age equalisation. |
|
Cowes Floating Bridge |
On target at year end. |
|
Transport Fleet |
On target at year end. |
|
Car Parking |
Current figures indicate a that there is likely
to be an over-recovery against budget of car parking income of some £200,000
which may be used to offset some of the highways and transport related
overspends outlined above. |
|
Sustainable Development, Environment and Planning
Policy |
|
|
Both the Local Agenda 21 budget and the
Environmental Initiatives budget are on target at present – the budgets now
include environmental projects where external financial assistance has been
approved to augment existing services (e.g. LIFE Response, Green Awards). |
|
|
Building Control |
On target. Income from fees has
exceeded expectations. |
|
Coastal Management |
Overspend anticipated. As is the case for the highway maintenance budget, the effects
of adverse weather conditions have had an impact on cliff stability,
requiring expenditure on emergency remedial works of £25,000, plus
geotechnical fees of £20,000 to provide a report on further works which may
be necessary as a result of the winter’s wet weather. The results of this
report may have implications in future years and may have ongoing
implications, including consideration of an increased maintenance budget. |
|
Harbours and Seafronts |
Newport Harbour and foreshore budgets on target
at present – possible deficit of £10,000 on the operational costs of Ventnor
Haven due to management fees incurred in a period when income generation has
been low. |
|
Engineering Contracts |
Main engineering contracts for street cleansing
and public convenience cleansing on target at present. |
|
Waste Management |
Waste management budgets on target at present –
green waste contractual dispute with Island Waste Services now likely to go
to full arbitration. A likely budget pressure area, landfill tax, is on
target to be contained within budget. |
4.2 : Capital Expenditure
A
list of capital spending against budget in 2003-04 on a summarised version for
the services provided by this Select Committee is available by clicking on the
following link:
Fuller
details, on a project by project basis, are also available on the Financial
Services intranet pages.