Services covered: Highway Maintenance, Traffic & Transportation, Street Lighting, Waste Management, Coastal Management, Car Parking, Public Transport, Public Rights Of Way, Highway Design, Highway Development Control, Business Support & Call Centre

Contents: Service Plan Summary, Structure and Budget, Previous Year’s Improvement Plan, Key Objectives, Key Performance Measures, Consultation, Resource Bids

• Completion of major capital schemes e.g. Military Road, Principal Road Corridor Improvements, Newport to Sandown Cycleway and Ventnor Haven.

• Considerable progress made on setting up a departmental Quality Management System to ISO 9001 standard.

• Success of Jubilee Stores Call Centre with reduction of complaints and number of telephone calls.

• Maintain lighting and illuminated street furniture to ensure minimum number of No Lights.

• To provide users of the coastal zone with advice, information and services of the highest technical quality

• To effectively manage the Council’s Car Parking stock in accordance with demand management strategy

• To deliver a quality design check and planning conditioning and service to the planning section.

• Implementation of departmental Quality Management System to ISO 9001 standard.

• Inspect coastal defences in accordance with Defra recommendations following a risk based approach.

Team	Workforce (FTE)	Staff Costs (£)	Other costs (£)
Highway Maintenance	14.0	399,887	3,006,059
Street Lighting	2.0	63,578	707,965
Traffic & Transportation	10.0	289,160	887,150
Central & Public Transport Support	54.7	1,012,063	421,602
Car Parks	20.2	308,710	(1,886,139)
Road Safety	3.5	97,326	11,665
Highways Design	7.8	168,565	9,919
Development Control	7.0	169,046	(2,063)
Rights of Way	7.8	174,372	193,563
Coastal & Harbours	17.0	400,298	616,757
Client Strategy & Contract Management	6.0	167,546	8,860,666
Management, Policy and Strategy	5.0	241,484	206,250
Business Support and Call Centre	11.1	184,827	68,757

Engineering Services Total	166.1	3,676,862	13,102,151

% of the total tonnage of household waste arisings which has been landfilled Tracking of waste tonnages (IWM contract)	52.1%	52.21%	46%	43.5%	72% - 1997 (contract target)
% of the toal tonnage of household waste arisings which have been recycled	23.3%	10.92	13%	14.5%	12% (combined with composting) DEFRA baseline
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
% of the total tonnage of household waste arisings which have been composted	4.1%	19.66	20%	20%	12% (combined with composting)
Kilograms of household waste collected per head - Tracking of waste tonnages (IWM contract)	518	574	519	575	National average
Local bus services (passenger journeys per year)	6.9m	5.7m	5.8m	5.8m	N/A
% of pedestrian crossings with facilities for disabled people	94%	94%	95%	95%	N/A
Of road accident casualties per 100,000 population: pedestrians killed / seriously injured	17.82	12.03	10	10	N/A
Of road accident casualties per 100,000 population: pedestrian slight injuries	56.79	69.22	50	47	N/A

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Insurance claims will be processed to meet Woolf deadlines, i.e. to enable response within 21 days LACHS (Local Authority Claims Handling System) -monthly	N/A	N/A	75%	77%	Local Indicator- no benchmark figure
Vehicle crossing requests will be passed on to an inspector within 2 days of initial request Action sheet record – monthly	N/A	N/A	95%	96%	Local Indicator- no benchmark figure
Standardise all Council owned Pay and Display parking areas Reaching the minimum number of two major improvements. Monitored annually	N/A	N/A	2 major improve-ments per year	2 major improve- ments per year	Local Indicator- no benchmark figure
Complete all IW coastal defence strategies Completion of strategy studies and publication of reports	N/A	N/A	1 April 2004	N/A	Local Indicator- no benchmark figure
Complete Round Two Shoreline Management Plan Presentation of final report to Council and DEFRA	N/A	N/A	30 September 2004	N/A	Local Indicator- no benchmark figure

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Waste Management i) To minimise the number of missed domestic waste collections From daily log sheet. Calculate monthly ii) To minimise amount of domestic waste going to landfill Record daily tonnages to landfill and being recycled. Compare on a 6 monthly basis	38 52.1	34 52.21	33 per week 46%	33 48%	72 – National average 72% - 1997 contract target
To carry out bridge scour inspections on an annual basis Compare no. of inspections completed compared to those scheduled on a 6 monthly basis	N/A	N/A	100%	100%	Local Indicator- no benchmark figure
To carry out General Bridge Inspections on a 2 year cycle Compare no. of inspections completed compared to those scheduled on a 6 monthly basis	N/A	N/A	100%	100%	Local Indicator- no benchmark figure
To carry out Principal Bridge Inspections on a 6 year cycle Compare no. of inspections completed compared to those scheduled on a 6 monthly basis	N/A	N/A	100%	100%	Local Indicator- no benchmark figure
Highway observations on planning applications and related advice All responses to Planning in 3 weeks. Performance review quarterly	N/A	N/A	100% attainment	100%	Local Indicator- no benchmark figure
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
New Roads and Streetworks Act To meet and achieve the number of inspections as set out within the criteria of the Streetworks Act Total no. of inspections undertaken x 100 Maximum no. of inspections to Streetworks Act criteria Monthly	N/A	N/A	95%	96%	Local Indicator- no benchmark figure
Winter Maintenance To improve the cost effectiveness of the service by the reduction of abortive runs No. of abortive pre-salts and standby arranged per season x cost x 100 Total no. of pre-salts and standby arranged per season x cost Annually	N/A	23.79%	5%	5%	Local Indicator- no benchmark figure
Street Inspections To meet and achieve the total number of inspections, monthly, three monthly and annually as set down within the policy Total no. of monthly inspections completed x 100 Total no. of monthly inspections Monthly	N/A	N/A	98%	98%	Local Indicator- no benchmark figure
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
To improve safety and cost effectiveness by the reduction of successful insurance claims Total cost of successful claims in any year x 100 Total cost of successful claims in the previous year Annually	N/A	N/A	20%	25%	Local Indicator- no benchmark figure
Highway Enforcement To improve the safety of the highway network for all road users by the reduction of overhanging vegetation and footway obstructions Total no. of hedges/trees cut within 14 days of serving notice x 100 Total no. of notices served Three Monthly Total no. of obstructions successfully removed x 100 Total no. of notices served	N/A	N/A	95%	95%	Local Indicator- no benchmark figure
Abandoned Vehicles To meet and achieve the removal of abandoned vehicles within the times as set down within the Policy Total no. of vehicles removed within 7 days x 100 Total no. of identified for destruction Three monthly	N/A	N/A	85%	90%	Local Indicator- no benchmark figure
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Maintenance of the Highway Network To ensure that all urgent repairs are undertaken within 24 hours from the time these are reported to the time of completion Total no. of inspections undertaken x 100 Total no. of works orders issued for completion within 24 hours (Based on a sample inspection of 20%) Monthly	N/A	N/A	95%	97%	Local Indicator- no benchmark figure
Replace reported ‘no lights’ (lights not working) within 5 working days Monthly record sheet	N/A	N/A	98%	98%	Local Indicator- no benchmark figure
Carry out annual BVPI survey of complete RoW network Annual survey by volunteer team trained and supervised by RoW Development Officer	N/A	N/A	83% pass rate improving by 3% pa.	86%	Local Indicator- no benchmark figure
Cycle Training i) Introduction to Cycling Programme to be implemented in Primary Schools Monitor number of schools annually ii) Off road Cycling Proficiency training in Middle Schools Monitor number of schools annually	N/A N/A	N/A N/A	All 46 schools All 16 schools	86% 86%	Local Indicator- no benchmark figure Local Indicator- no benchmark figure
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
In Car Safety Number of child safety seats checked in cars Monitor number annually	N/A	N/A	25 % increase over 2002	10% increase over 2003	Local Indicator- no benchmark figure
Number of safe routes to schools schemes prepared Annual monitoring of highways capital programme	N/A	N/A	5	5	Local Indicator- no benchmark figure
Run Cowes Ferry (or scheduled launch) throughout advertised hours of operations Records of service time lost through mechanical failure or grounding (but not refuelling) – quarterly	N/A	N/A	99% of scheduled hours operated	99%	Local Indicator- no benchmark figure

		2004/5 £000	2005/6 £000	2006/7 £000
ES1	Highway maintenance (general)	2,450	2,450	2,450
ES2	4 additional posts	115	115	115
ES3	Pavement Management System	70	45	45
ES4	To meet job evaluation requirements	8	8	8

ES5	Funding for approved staffing structure & training	110.5	110.5	110.5
ES6	1 additional post – development of travel plans	30.6	28.6	28.6

ES7	Transport Officer – Council vehicle Driving Authorisation	21	18	18
ES8	Islander Concessionary Fares Scheme

ES9	Planned programme of enhancement to car parks	100	100	100
ES10	Development of Decriminalised Parking Enforcement	91.8	139.8	0

Ref No.	Description	Financial Implications
ES11	Training, Publicity & Educational Resources	30.5	35.5	40.5
ES12	Child Pedestrian Training Co-ordinator	15.5	35.5	36.5
ES13	Relocation of Road Safety Centre to Newport Quay	30	0	0

ES14	2 additional posts – Team leader & Senior Technician and equipment and training	138.6	115.1	93.9
ES15	Bridges and Retaining Walls	269.5	265	245

ES 16	1 additional post	30	29	29

ES17	Additional resource to meet CROW Act 2000	15	15	15

ES18	Increase in coastal protection maintenance budget to reflect impact of climate change	13.2	26.4	39.6

ES19	Cyclical Contracts Technician	24.7	24.7	24.7
ES20	Senior Waste Management Technician	29.2	29.2	29.2

		2004/5 £000	2005/6 £000	2006/7 £000
ES21	Professional advice – to develop a PFI Business Plan	60.0	60.0	0
ES22	2 staff posts & training – Policy & Strategy support	56	50	50
ES23	Replacement defective & obsolete lighting structures	30.0	30.0	30.0
ES24	Accommodation changes at Jubilee Stores	30.0	0	0
ES25	Advance Design – Ryde Interchange	357.0	34.0	17.0
		4326.1	3,964.3	3,725.5

Notes
1. ‘Other Costs’ above compromise:-
“Controllable Budget”, including operational budgets	8,133,276
Building Maintenance Costs	73,002
Central Services Support Charges	456,391
Capital Financing	4,439,482
Total	13,102,151

2. Engineering Services Capital Budget is not included in the above figures
In addition to the revenue expenditure detailed, the Engineering Services
Teams also have responsibility for the following:-
Roads & Transportation Capital Budget (2003-04)	7,580,617
Coastal Management & Strategy Studies (2003-04)	175,000
Coast Protection Projects – 2003-04 only and subject to
Approval by DEFRA – Total approx	6,000,000
Total Capital	13,755,617

Target Description	Target 2003/04 If app.	Target 2004/05	Benchmark figure and year if app.	Source
Achieve increase in number of cycling trips	5% increase	5% increase	81,223 – 2000	Monthly manual counts
Achieve a decrease in the number of people killed or seriously injured in road accidents	4% decrease	4% decrease	114 – 2002	Quarterly accident returns from Police
Achieve decrease in the number of children killed or seriously injured in road accidents	5% decrease	5% decrease	15 – 2002	Quarterly accident returns from Police
% of total waste recovered	54%	56.5%	28% - 1997 (contract target)	Tracking of tonnages - IGM contract