Service Plan 2004/05

Directorate: Education and Community Development

Service Area: Planning and Resources

Produced by: Kim Johnson

Phone Number: 823410

Location: County Hall

Date completed: 26 August 2003

Services covered: Education Finance, Education Personnel, Education IT, Premises Development, Client Services

Contents: Service Plan Summary, Structure and Budget, Previous Year’s Improvement Plan, Key Objectives, Key Performance Measures, Consultation, Resource Bids

Key Achievements from 2003/04:

Key Objectives and Improvements for 2004/05:

Longer term objectives:

Key Achievements:

· Establishment of a Schools Forum with a positive working atmosphere.

· An admissions round with 96% of first preferences achieved.

· An Audit Commission survey that shows a very strong customer satisfaction response to managed services.

· Two Government requirements for new ways of working have been introduced successfully;

a) Consistent Financial Reporting (CFR).

b) Common Transfer Forms (CTF).

· Broadband installation in schools on target.

Key objectives and improvements 2004/5

· Contribute to the e-government agenda by:

a) Encouraging further use of e-applications for school places.

b) Participating in an entirely electronic student loan application system.

c) Having an entirely electronic Asset Management Plan.

d) Use e-teach facility for recruitment.

· Participate fully in Cluster Group working by providing data and analysis for Group use.

· Work actively with Schools Forum representatives to explore Best Value in service provision and to establish a broad consensus for the distribution of the Schools Budget.

· Work closely with stakeholders to establish the National Workforce Remodelling agenda.

· Maintain a high level of satisfaction with managed services.

· Work with the Dioceses to achieve a ‘Single Admissions Authority’ system.

Longer Term Objectives

· All schools of sufficient size to be largely self-managing in the area of finance.

· To contribute to the raising of educational standards in schools and through life-long learning by providing an improving infrastructure that enables such learning to take place.

·

2. Structure and Budget 2004-05

Team	Workforce (FTE)	Staff Costs (£)	Other costs (£)
Client Services	9.0	163,550	1,815,455
IT / Information	11.0	231,960	37,125
Premises Dev	10.0	187,937	12,908
Education Finance	2.5	54,232	-
Education Personnel	9.0	158,568	442,843

Key Performance Measures and Targets 2004/05

Targets for the Annual Action Statement 2004/05

Target Description	Target 2003/04 If app.	Target 2004/05	Benchmark figure and year if app.	Source
1. To contribute to the e-government agenda of the Council by establishing schools with Broadband connection.	39 Schools with Broadband connection.	30 further schools to be connected to Broadband.	0 connections in Y2000.	IT/Information section.
2. To contribute strategically-driven excellence in Service Delivery by maintaining the high levels of customer satisfaction with managed services.	Details available in 2003 Audit Commission Survey.	Maintain high levels achieved.	See survey.	Audit Commission Survey of Schools.
3. To contribute to raising educational standards and life-long learning by keeping central administration costs as low as possible, thus liberating the maximum available funds to the Schools Budget.	£42.00 per pupil.	£43.50 per pupil.	£39.00 per pupil 2001-2002	DfES comparative tables.

Mandatory targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
% of services transactions received, processed electronically

We do not have the means to quantify these transactions.

Resource Bids Summary

Reference Number	Description	Financial Implications
		2004/5 £000	2005/6 £000	2006/7 £000
ED1	Support to Schools Budget	1,800	1,950	2,200
ED2	Re-structuring Education Finance Team	16	16	-
ED3	Post-16 Transport	339	342	345