PAPER B
ECONOMIC DEVELOPMENT, PLANNING, TOURISM AND LEISURE SERVICES SELECT
COMMITTEE- 4 MARCH 2004
QUARTERLY PERFORMANCE
MANAGEMENT REPORT 3
REPORT OF THE HEAD OF
CORPORATE POLICY AND COMMUNICATIONS
REASON FOR SELECT COMMITTEE CONSIDERATION
This Quarterly Performance
Management Report for the period 1st October to 31st
December 2003 for the Economic Development, Planning, Tourism and Leisure
Services portfolio is the first to be submitted to this Select Committee for
consideration, agreed as stated in the Committee workplan. The whole
performance management report for the third quarter was considered at the
Council’s Executive on the 25th February 2004.
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ACTION REQUIRED BY THE SELECT COMMITTEE
- To receive the Quarterly Performance Management Report insofar
as it relates to the Economic Development, Planning, Tourism and Leisure
portfolio, Sustainable Development, Environment and Planning Policy and
Tourism and Leisure responsibilities
- To consider if additional information in relation to the
Quarterly Performance Management Report is required from the Portfolio
Holders, those responsible for the service areas under scrutiny and/or
from other sources.
- Determine whether to make any immediate recommendations to the
Portfolio Holders for Economic Development, Planning, Tourism and
Leisure Services, Sustainable Development, Environment and Planning
Policy and Tourism and Leisure
- To determine whether to add or amend the work programme of the
Select Committee in light of the Quarterly Performance Management Report
and any additional information received.
- To give any feedback on the information or format required for
future performance management reports to this Select Committee.
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BACKGROUND
Although
the Quarterly Performance Management Report has been presented to the Council’s
Executive previously, this is the first time the report has been compiled to
enable the performance of individual portfolios to be scrutinised by the Select
Committee. It is important that they regularly
monitor performance, resource needs and identify areas where more in depth
scrutiny should be undertaken in order to ensure value for money, efficiency
and service improvements.
The
report is broken down into two sections with information on Key Achievements
and Areas to Watch in Section 1 provided by Heads of Service. Areas to Watch
from the previous two reports are included to monitor action being taken.
Performance
management information in Section 1.4 is provided by staff who monitor these targets
on a regular basis.
Section
2 is budget and capital information provided by the Council’s Financial
Services team.
RELEVANT PLANS, POLICIES, STRATEGIES AND PERFORMANCE
INDICATORS
Best Value Performance Plan 2002/03
Annual Action Statement 2002/03
CONSULTATION PROCESS
Heads
of Service and their staff have supplied the information with the Quarterly
Performance Management Report, with Directors being fully consulted on the
content. External consultation has not been necessary for this report since it
is concerned with internal financial management arrangements.
FINANCIAL,
LEGAL, CRIME AND DISORDER IMPLICATIONS
The
report itself does not have any financial implications. However, if Members
make decisions regarding services identified in this report, these may have
financial implications.
It
is a requirement of the Local Government Act 1999 to deliver best value in
service delivery of which an effective performance management system is an
essential part.
APPENDICES
ATTACHED
Appendix
1 Quarterly Performance Management Report 3
BACKGROUND
PAPERS USED IN THE PREPARATION OF THIS REPORT
Comprehensive Performance Assessment
Quarterly
Performance Management Reports 1 & 2
Content
Point: Heidi Marshall, Principal Policy Officer, 823250, [email protected]
JOHN
BENTLEY
Head of Corporate Policy and
Communications
SECTION 1 : PERFORMANCE MANAGEMENT &
ASSESSMENT – BY PORTFOLIO
This section of the report shows the progress
and achievements that have been made in each of the Portfolios of the
Council. The report records and
demonstrates:
- The key achievements for the Quarter
- The identified Areas to Watch and the agreed action to be taken
- Updates on the previously recorded Areas to Watch from Quarters 1
& 2
- Performance Management Information
- updates on the Key Performance Indicators (KPI’s) and PSA targets
- The summary Revenue Budget update to the end of December 2003.
Please note that the following
indicators are not collected in Quarter 3.
These are reported bi-annually in the second and final quarters:
·
CPA
Improvement Plan Actions (CPAIP)
- Actions in the District Auditors Letter Action Plan (DALAP)
- Annual Action Statement
targets and priorities (AAS)
How are targets judged?
On
Target for Year End’:
- will be ‘yes’ if progress of 75% or greater
has been made by Q3 between the 02/03 baseline and the 03/04 target, or if the year end target has
already been met. (This applies to most targets, some work differently).
The
comments box can be used by services to explain data. Some targets compare
themselves with the same quarter a year ago to eliminate effects of
seasonality.
Level
of performance against previous quarter:
-
will be ‘higher’ if the level of performance is 10% or more
higher than previous quarter ì
-
will be ‘no change’ if the level of performance is within 10%
either way of previous quarter è
-
will be ‘lower’ if the level of performance is 10% or more lower
than previous quarter î
2.2 PORTFOLIO: ECONOMIC
DEVELOPMENT, UK & EU REGIONAL ISSUES
CORPORATE OBJECTIVE: Encouraging job creation & economic
prosperity
KEY
ACHIEVEMENTS QUARTER 3
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Portfolio
-Economic Development, UK & EU Regional Issues
Corporate
Objective – Encouraging Job Creation & Economic Prosperity
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2. The
completion of a regeneration strategy for the Sandown Bay area, developed
through extensive stakeholder and public consultation.
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QUARTER 3 - AREAS TO WATCH
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Portfolio - Economic Development, UK &
EU Regional Issues
Corporate Objective – Encouraging Job
Creation & Economic Prosperity
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Areas to Watch
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Action taken / to be taken
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That
a mechanism for delivering the Sandown Bay regeneration strategy is
identified and implemented such that it can be taken forward.
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Decision
to be made by the Executive in April 2004.
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PSA Target 11 – Unemployment, via the Isle of Economic
Partnership. This programme has
recorded no jobs created in the previous three quarters.
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Close
monitoring of the Project and a request for a report on the project from the
Isle of Wight Economic Partnership. This PSA target represents
1/12 of the overall PSA target and agreement and could ultimately mean a
failure to gain £277,000 for the Council.
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AREAS TO WATCH – UPDATES
FROM THE PREVIOUS QUARTERS 1 & 2
No outstanding Areas to Watch
PERFORMANCE MANAGEMENT
INFORMATION – KEY PERFORMANCE INDICATORS
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Portfolio - Economic Development, UK &
EU Regional Issues
Corporate Objective 2 of 6: Encouraging Job
Creation & Economic Prosperity
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|
Corporate
Priority
(from
Corporate Plan 2002 to 2005)
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KPI
Description
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Actual
2002 / 3
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Q1
Apr - Jun 03
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Q2
July - Aug
03
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Q3
Sept-Dec 03
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Q4
Dec-Mar 03
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Target for
2003/ 04
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On Target
for year-end?
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Level of
Performance against previous quarter
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Comments
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Establishing the
Island as one of the fastest growing economies in the region
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The number of new
jobs created via IW Economic Partnership activities this quarter
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100
(298 new
jobs between 1999 and 2002)
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41
(27)
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45
(43)
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54
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133.3
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Yes
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ì
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The figures for Quarter 1
& Quarter 2 have been revised upwards following contact with new business
to the Island.
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Ensuring all
residents are able to share in improving prosperity
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8. The change in
the average number of claimants (Job Seekers Allowance), this quarter
compared with the same quarter a year ago.
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2187 average
claimants over the year
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238 less
claimants compared with Q1 2002
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204 less
claimants compared with Q2 2002
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304 less
claimants compared with Q3 2002
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1997 average
claimants over the year
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Yes
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ì
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Average is currently running at 1863, as opposed
to 2214 for the same period last year.
Indicator shows a decrease meaning fewer claimants due to employment
being found.
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PROGRESS TOWARDS PSA TARGETS
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Corporate
Objective
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PSA Target
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PSA Target Summary
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Q1 Data
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Q2 Data
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Q3 Data
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Q4 Data
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On Target For The Year End?
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Encouraging
Job Creation & Economic Prosperity
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Create 75 new jobs (via the IW Economic
Partnership)
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41
(27)
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45
(43)
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54
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|
|
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11. Unemployment
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Increase employment rates in the over 50’s
age group. Help 120 long-term
workless people to obtain employment (via the IW Economic Partnership)
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0
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0
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0
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No
- Work has continued on the ESF bid. Unfortunately resolution of this bid has
been held over into Qtr 4 due to internal problems within SEEDA. The first
course was run in association with B&Q and JobCentre+ was a great
success. 10 clients attended the course and 3 were offered employment with
B&Q. One person has taken this up and the others are in process. As they will
not commence work until January, the results will be reported in Qtr 4. Also
the people assisted throughout the year by other IWEP assisted projects who
are legitimate outputs for this project will be reported then. In the next
quarter it is hoped to progress the ESF bid as well as, following the success
of the initial B&Q course, setting more courses with B&Q and
exploring similar courses with other employers. Details of the pump priming
expenditure for the year will be reported in Qtr 4.
Close
monitoring of the Project and a request for a report on the project from the
Isle of Wight Economic Partnership. This PSA target
represents 1/12 of the overall PSA target and agreement and could ultimately
mean a failure to gain £277,000 for the Council.
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PLANNING
KEY
ACHIEVEMENTS QUARTER 3
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Portfolio - Sustainable
Development, Environment & Planning Policy
Corporate Objective -
Protecting the Island’s physical environment
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Successful incorporation of new graduate planners
into Development Control team
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QUARTER 3 -
AREAS TO WATCH
Portfolio
- Sustainable Development, Environment & Planning Policy
Corporate
Objective - Protecting the Island’s physical environment
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Areas to Watch
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Action taken / to be taken
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The percentage of major applications determined
within national standards (KPI24): Q1 – 60%, Q2 – 80%, Q3 – 37.5%
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The
Service is on target for meeting the Government Standard (50%) in 2003/04,
however: Changes
in staffing levels has impacted upon performance. Continual re-organisation within the Service should reduce the
impact on this Indicator.
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The
number of applications being submitted
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Q3
saw a significant increase in the submission of applications over and above
the numbers normally submitted in previous years (in Q3). This has had a significant impact on the
Service’s ability to register these applications in 3 days of their receipt.
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AREAS TO WATCH – UPDATES
FROM THE PREVIOUS QUARTERS 1 & 2
Portfolio
- Sustainable Development, Environment & Planning Policy
Corporate Objective -
Protecting the Island’s physical environment
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AREA TO WATCH
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ACTION TAKEN
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QUARTER 2 UPDATE
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Quarter
3 UPDATE
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Relatively
low yield of affordable housing on qualified sites (KPI 6).
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Detailed
meeting with Head of Housing Services.
Section 106 training organised for 14 July 2003. Masterplan consultants now appointed for
Pan.
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A further meeting will be organised on affordable
housing field with Chief Executives of Housing Associations in November 2003.
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Q1
Q2
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No. of major applications determined within national standards (KPI
24)
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Q1:
A Government standard of 50% needs to be achieved in 2003/04. The last quarter included only a small
statistical sample. The Development
Control team is to be reorganised to create a team dealing exclusively with
major applications, and the training on Section 106 Agreements should speed
up this part of the process.
Q2: The momentum needs to be maintained
throughout the ‘standards’ year (2003/04).
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Q2 figures continue to show improvement
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There is now a backlog
of applications following the receipt of a significant number of applications
in Q3. This will affect performance
when determined.
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PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS
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Portfolio - Social Services & Housing
Corporate Objective : Improving Health, Housing, and quality of
life for all.
|
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Corporate
Priority
(from
Corporate Plan 2002 to 2005)
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KPI
Description
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Actual
2002 / 3
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Q1
Apr-Jun
03
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Q2
July-Aug
03
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Q3
Sept-Dec
03
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Q4
Dec-Mar 04
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Target for
2003 / 04
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On Target
for year-end?
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Level of
Performance against previous quarter
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Comments
|
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* 6. % of affordable
housing approved on qualified sites this quarter
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12.9%
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0%
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13.9%
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0%
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20%
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No
|
î
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No qualifying sites in this
quarter
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Portfolio
– Sustainable Development, Environment & Planning Policy
Corporate
Objective : Protecting the Island’s Physical Environment
|
|
Corporate
Priority
(from
Corporate Plan 2002 to 2005)
|
KPI
Description
|
Actual
2002 / 3
|
Q1
Apr-Jun
03
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Q2
July-Aug
03
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Q3
Sept-Dec
03
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Q4
Dec-Mar 04
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Target for
2003 / 04
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On Target
for year-end?
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Level of
Performance against previous quarter
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Comments
|
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Protecting the natural, built, and historic environment
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23. % of new houses built on previously
developed land
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86%
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32%
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97.7%
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70%
|
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78%
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Yes
|
î
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Based upon an
estimate. However overall it is above the Government Requirements
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42.5%
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60%
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80%
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37.5%
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50%
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Yes
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î
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Changes in staffing levels have impacted upon performance. Continual re-organisation within the
Service should reduce the impact on this Indicator
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PERFORMANCE MANAGEMENT INFORMATION – PSA TARGETS
* Indicates that the KPI is reported to another
Select Committee – Social Services & Housing
PORTFOLIO: TOURISM &
LEISURE
CORPORATE OBJECTIVE: Improving Health & the Quality of Life For
All
Encouraging
Job Creation & Economic Prosperity
KEY
ACHIEVEMENTS QUARTER 3
None recorded for this Quarter Report
QUARTER
3 - AREAS TO WATCH
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Portfolio - Tourism & Leisure
Corporate Objectives -
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Areas to Watch
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Action taken / to be taken
|
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Isle of Wight Festival – Project Management
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Review and learn from the lessons of the previous Festival in 2003
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Wight Leisure future service delivery and externalisation
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Review and await the findings of the Executive Meeting (28 January
2004)
Resolved at Executive – that a project group be established
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AREAS
TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2
PERFORMANCE MANAGEMENT INFORMATION – PSA TARGETS
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Portfolio – Tourism & Leisure
Corporate Objective 1 : Improving Health
& The Quality Of Life For All
Corporate Objective 2 : Encouraging Job
Creation & Economic Prosperity
|
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Corporate
Priority
(from
Corporate Plan 2002 to 2005)
|
KPI
Description
|
Actual
2002 / 3
|
Q1
Apr - Jun 03
|
Q2
July- Aug
03
|
Q3
Sept - Dec 03
|
Q4
Dec- Mar 03
|
Target for
2003 / 04
|
On Target
for year-end?
|
Level of
Performance against previous quarter
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Comments
|
|
Promoting
healthy living
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5. Number of
Visits this quarter to IWC funded and / or managed Sports & Leisure
Facilities
|
1,480,947
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340,457
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425,546
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370,035
|
|
1,439,273
|
Yes
|
î
|
|
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Supporting
tourism development
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7. Visits to
Tourist Information Centres this quarter compared with same quarter a year
ago
|
382,629
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16,232 more
visits this quarter
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11,338
6% more
visits this quarter
|
3692
less visits
than this quarter a year ago
|
|
390,000
|
Yes
|
î
|
Relocation of Ventnor TIC
from the High Street to the Coastal Visitor Centre reduced visits by 66%
(Sept-Aug 2003). Sandown TIC was
closed from 15-24 Dec for refurbishment
|
Economic Development, UK and EU, Regional
Issues
|
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Economic Development
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Currently on target.
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Planning
|
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Planning Policy, Countryside & Planning
Management
|
Currently on target,
Planning Delivery Grant of £166,588 received this year to aid service
improvement, further (increased) sums due to be received in future years
assuming service improvement is achieved.
|
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Development Control
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Income likely to exceed
expectations by up to £60,000 if current trend continues. However, year end
surplus is likely to be significantly less due to additional administrative
costs related to increased workload.
|
Tourism and Leisure
|
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Tourism
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Currently on target.
New Destination Management System (DMS) currently being implemented. However, this is later than expected and
may result in a carry forward being necessary.
|
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Leisure - Parks and Beaches and Leisure
Facilities
|
Identified budget
pressure areas are currently being managed by a combination of one-off
savings and short term cutbacks to contain net expenditure within the service
cash limit – however the continuation of such measures may not be possible in
future years.
|
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Leisure – Wight Leisure Operations
|
The progress of the
leisure ‘One Card’ scheme continues, with the all-inclusive ‘Option 3’
proving successful, despite capacity issues in gyms at peak times. Casual
income in leisure centres continues to drop in line with card increases, but
is monitored and following expected trends. Income from the 14 seasonal
sites/activities for 2003 was 3% (£15,000) below budget. However, overall the
service areas are expected to perform within budget.
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SECTION
2.2 : FINANCE REPORT – Capital Report by Service up to end of December 2003
SPEND /
REVISED COMMITMENT
SERVICE BUDGET TO DATE LEFT
Economic Development Tourism Planning and Leisure
TOTAL FOR SERVICE £456,623 £260,358 £196,265
Education and Community Development
TOTAL FOR SERVICE £13,125,574 £6,345,210 £6,780,364
Environment and Transport
TOTAL FOR SERVICE £14,188,981 £9,945,623 £4,243,358
Fire and Public Safety
TOTAL FOR SERVICE £80,586 -£40,468 £121,054
Resources
TOTAL FOR SERVICE £816,048 £1,574,713 -£758,665
Social Services, Housing and Benefits
TOTAL FOR SERVICE £4,666,995 £2,429,008 £2,237,987
TOTAL FOR REPORT £33,334,807 £20,514,445 £12,820,362
Full Details of Capital
on a project-by-project basis can be found on the Council Intranet or by
clicking on the link below:-
http://wightnet2000.iow.gov.uk/directorates/finance/finance_business_services/images/Septemberreport.pdf
The
Capital Report will be available by Portfolio as soon as resources permit.
