Key Achievements from 2003/04 (from Section 3) :

·        Established new performance management framework

·        Co-ordinated development of PSA

·        Produced Corporate Plan and Annual Action Statement

·        Co-ordinated delivery of CPA Improvement Plan

·        Co-ordinated IDeA Peer Review

·        Established new External Funding service

·        Developed Green Island Awards scheme

·        Re-focused Island Futures Partnership – revised Community Strategy produced

·        Developed Race Equality Scheme

·        Revised Social Exclusion Strategy

·        Revamped Wight Insight and secured significant savings through tender exercise

·        Created new ASBO post within Crime and Disorder Partnership

Key Objectives & Improvements for 2004 / 5 (from Section 4a and 4b) :

Continued roll-out of performance management framework

Co-ordinate delivery of CPA Improvement Plan

Strategic support for economic development and EU issues

Maximise external funding opportunities

Deliver Communications & PR Strategy

Island Futures to be an accredited LSP

Reduce overall crime

Longer term objectives :

Achieve “excellent” CPA ranking

Achieve high level of user satisfaction with Council services

Island Futures an accredited LSP

Achieve economic development objectives (low unemployment, higher wages, no wards in “most deprived” index)

2. Structure and Budget 2004-05

Team	Workforce (FTE)	Staff Costs (£)	Other costs (£)	Income (£)
Corporate Policy	10.6	361,569	267,962	-42,763
Community Partnership	11.8	267,375	270,125	-66,625
Communication & PR	5.8	175,503	116,265	-50,270
Print Unit	5	123,212	115,351	-265,000
Crime and Disorder	3.5	97,093	19,491	-57,930
Office Support	4	126,597	33,205	-11,561
IWEP secondees	4	116,330	202,697	-61,890
TOTAL	44.7	1,267,679	1,025,096	-556,039

NOTE : 1. An income column has been added to reflect the significant levels of external

match-funding for the Unit

2. These figures only represent the controllable element of the budget

Key Partners: Rural Community Council, IWEP, NUB Group, SEEDA/SEERA, GOSE, Island Futures, Community Partnerships, LLSC, Island Volunteers, Learning Partnership, Crime & Disorder Partnership

Accommodation:

County Hall (Ground and fifth floor)

Crime and Disorder team based in former Newport TIC

5. Key Performance Measures and Targets 2004/05

5a Targets for the Annual Action Statement 2004/05

Target Description	Target 2003/04 If app.	Target 2004/05	Benchmark figure and year if app.	Source
No. qualified PI’s	5	0	15 in 2002	BVPI Audit
Overall user satisfaction (BVPI 003)	Survey to be done in 2003/4	70%	60% in 2001/02	User Satisfaction Survey
Community Strategy Annual Progress report (BVPI 001c)	Feb 05	Feb 06	N/A	N/A
No. complainants satisfied with handling of their complaint (BVPI 004)	70%	80%	37% in 2001 / 02	User Satisfaction Survey
Value of external funding secured	In excess of £2m	In excess of £3m	N/A	Internal
Positive / factual media coverage	80%	85%	N/A	Internal
Level of Equality Standard (BVPI002a)	2	2	1 in 2002 / 03	Internal
No. of Priority Improv. Areas	4	2	4 in 2003/4	Internal
Residents feeling “fairly or very safe” during day (BVPI 189b)	Survey to be done in 2003/4	Benchmark to be established following survey	N/A	Survey
Residents feeling “fairly or very safe” after dark BVPI 189a)	Survey to be done in 2003/4	Benchmark to be established following survey	N/A	Survey
Domestic burglaries per 100,000 h/holds (BVPI 126)	9.5	7.6	9.7 in 2002 / 03	Police Authority

5b Mandatory targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Complaints service on-line	N/A	N/A	N/.A	June 2004	N/A	Internal
% complaints processed electronically	N/A	N/A	N/A	10%	N/A	Internal
Consultation web page set up	N/A	N/A	N/A	July 2004	N/A	Internal
PSA Target 3 : Employment (jobs created through new companies moving to the IoW or expansion of existing firms	N/A	N/A	x125 jobs created x 7 businesses advised		X100 jobs pa created x5 businesses pa advised	Internal
PSA Target 11 : Employment (increase no. of over 50’s gaining jobs)	N/A	N/A	x40 jobs	X40 jobs	Zero	Internal

Note : See also BVPI targets included within Table 5a

5c Other key targets 2004/05

Performance Indicator and source

Target

2002/3

Actual

2002/3

Target

2003/4

Target 2004/5

Benchmark Figure

Source

NONE

7. Resource Bids Summary

Reference Number	Description	Financial Implications
		2004/5 £000	2005/6 £000	2006/7 £000
1.	Performance Management IT system	93,000	28,000	28,000
2.	Crime & Disorder	81,500	85,200	88,960
3.	Equalities / Diversity	25,000	26250	27,500
4	Community Wardens	80,000	84,000	92,500
5.	Funding for IWEP	50,000	50,000	50,000
6.	Corporate Policy Team	85,000	91,500	100,000
7.	Communications & PR	30,000	31,500	34,500
TOTAL		444,500	396,450	421,460

Service Plan 2004/05

Directorate: CORPORATE SERVICES

Reference Number

Description