Service Plan 2004/05

Directorate: Education and Community Development

Service Area: Community Development & Tourism

Produced by: John Metcalfe

Phone Number: 3825

Location: County Hall

Date completed: September 2003

Services covered:

Wight Leisure, Parks, Gardens and Beaches, Libraries, Museums, Museums Schools Service, County Record Office, Ventnor Botanic Garden, Sports and Recreation Development, Arts Development and Theatres, Schools’ Music Service, Branstone Farm, Adult & Community Learning, Tourism

Contents:

Service Plan Summary, Structure and Budget, Previous Year’s Improvement Plan, Key Objectives, Key Performance Measures, Consultation, Resource Bids

Key Achievements from 2003/04:

(from section 3)

To be completed at year end

Key Objectives and Improvements for 2004/05:

(from section 4a and b)

To be completed when long list agreed

2. Structure and Budget 2003 – 04

Team	Gross Costs (£’000s)	Staff Costs (£’000s)	Net Costs (£’000s)	Income (£’000s)	Workforce (FTE)
Wight Leisure	4,460	2,400	1,922	2,538	387
Tourism	2,996	860	1,096	1,900	41
Parks, Gardens & Beaches	1,435	260	1,280	155	10
Library Service	1,595	1,120	1,430	165	54
Museums Service (including Museum Schools Service)	723	420	307	416	14
County Record Office	129	90	127	2	4
Ventnor Botanic Garden	361	305	227	134	16
Sports & Recreation Development	404	120	344	60	5
Arts Development & Theatres	371	42	327	42	1
Schools’ Music Service	576	455	105	471	10
Branstone Farm	100	70	60	40	2
Adult & Community Learning	400	230	110	290	3
Management/Administration	240	200	240	0	4
TOTALS	13,790	6,572	7,577	6,213	533

5. Key Performance Measures and Targets 2004/05

5a Targets for the Annual Action Statement 2004/05

Target Description	Target 2003/04 If app.	Draft Target 2004/05	Benchmark figure and year if app.	Source
Number of visits to IWC funded &/or managed Sports & Leisure Facilities	1,439,273	1% Increase		QPMR
Number of visits to Tourist Information Centres	425,000	2% Increase		QPMR
The number of physical visits per 1000 population to public library premises	7,000	2% Increase		QPMR
The number of adult learners on IWC supported provision	2225	2% Increase		QPMR
Number of books issued per head of population		9.0 (1.5% Increase)		PMP

5b Mandatory targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
BVPI 039: Area of parks & green spaces per 1,000 population	New	1.33	1.33	1.33
BVPI 115: Gross cost per physical visit to public libraries	£1.40	£2.15	Deleted		3.02	25^th percentile of similar Unitary Councils
BVPI 117: No. of physical visits to public library premises per 1,000 population	8,200	6,506	7,000	7,200	5,362	75^th percentile of similar Unitary Councils
BVPI 118: Percentage of library users who found the book/information they wanted or reserved or were satisfied with that outcome	N/A	N/A	New for 2003/04
BVPI 114: Does the Council have a cultural strategy	No	No	Yes	Yes
BVPI 119: Percentage of residents satisfied with the Local Authority Cultural Services	3 year analysis		70%

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
BVPI 170(a) The number of visits to/usages of museums per 1,000 population	1,030	817	850	850	1,325	75^th percentile of similar Unitary Councils
BVPI 170(b) The number of those visits to museums that were in person per 1,000 population	960	740	780	780	924	75^th percentile of similar Unitary Councils
BVPI 170(c): The number of pupils visiting museums and galleries in organised school groups per 1,000 population	142	113	90	90

5c Other key targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
WIGHT LEISURE
LBV ED WL1 Number of visits to leisure centres and track	842,686	873,833	828,273	832,236		BVPP
LBV ED WL2 Number of visits to seasonal facilities	472,507	542,932	477,072	479,354		BVPP
LBV ED WL4 Total number of visits to leisure centres & seasonal facilities per 1,000 population	10.35	10.67	10.36	10.41		BVPP
LBV ED WL6 Percentage of survey respondents satisfied with the quality of the facilities	70	75.1	75	80		BVPP
TOURISM
LBV T2 Number of members of Isle of Wight Tourism	860	830	890	900		BVPP

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
LBV T6 Number of visits to TIC’s per annum	500,000	383,000	385,000	390,000		BVPP
Number of brochure requests satisfied by IWT	180,000	176,000	180,000	160,000		PMP
Conversion rate of brochure requests into confirmed bookings		65%	65%	65%		PMP
PARKS, GARDENS & BEACHES
Net cost of parks, gardens and open spaces management per 1,000 population		£7,900	£6,770	£6,770		PMP
Net cost of playground maintenance and repair per 1,000 population		£450	£430	£430		PMP
Percentage of survey respondents who are satisfied with the level of parks and gardens maintenance		56%	60%	65%		PMP
Number of blue flag beaches		0	4	5		PMP
Number of green flag parks		0	0	1		PMP
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
LIBRARIES
Number of books issued per head of population		8.75	8.85	9.0		PMP
Number of other items issued per head of population		0.95	0.97	0.97		PMP
Number of books/recordings available in libraries per head of population		1.9	1.85	1.85		PMP
To have 35% of the population as active borrowers of library materials		28%	30%	30%		PMP
To meet or exceed 78% of the minimum standards set out for the library service		78%	78%	78%		PMP
MUSEUMS
Percentage of Council museums to be registered	100	100	100	100		PMP
Net cost of museums per 1,000 population		3,000	2,000	2,000		PMP
Retail spend per visitor at Dinosaur Isle		£1.90	£2.05	£2.07		PMP
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
Percentage of visitors to Dinosaur Isle rating its value for money as good or excellent		73	80	82		PMP
Number of school classes delivered by the Museums Schools Service		227	230	230		PMP
COUNTY RECORD OFFICE
Number of reader visits to the County Record Office per annum		3,600	3,700	3,700		PMP
To have 80% of all County Records stored in conditions conforming to BS5454		32%	32%	32%		PMP
VENTNOR BOTANIC GARDEN
Number of visits per annum to Ventnor Botanic Garden		274,850	280,000	285,000		PMP
Number of accessions to the VBG plant collection per year		300	300	300		PMP
Spend per visitor at Ventnor Botanic Garden		£0.74	£0.79	£0.85		PMP
Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
Net cost of VBG per 1,000 population		2,320	2,250	2,250		PMP
Percentage of visitors to VBG spending more than 1 hour there		92%	94%	94%		PMP
SPORT & RECREATION DEVELOPMENT
Number of People Accessing Training Opportunities in Sport and Recreation.		410	400	400		PMP
Number of People involved in Sports Development programmes		1,865	2,000	2,100		PMP
% of People involved in services from priority areas		57%	60%	62%		PMP
% of schools achieving preferred standard of physical education time at key stage 1 and 2.		35%	40%	42%		PMP

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
ARTS DEVELOPMENT & THEATRES
The ratio of external arts funding to internal budgets	1:1	7:5	7:5	8:5		PMP
Known attendance at all arts unit managed and supported events per 1000 population	1	116	100	110		PMP
The number of participatory activities facilitated/delivered	60	234	280	300		PMP
The number of new partnership projects	2	18	14	16		PMP
SCHOOLS’ MUSIC SERVICE
Percentage of pupils at Key Stages 1 –4 receiving regular tuition from the service.	12.47%	12.47 %	13%

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Draft Target 2004/5	Benchmark Figure	Source
Percentage of pupils at Key Stages 1 –4 regularly attending ensembles provided by the service.	1.9%	1.9%	2.5%
Percentage of schools receiving regular instrumental / vocal tuition provided by the service	96%	96%	97%
Percentage of schools receiving music support from the service concerts and workshops etc).	100%	100%	100%
ADULT & COMMUNITY LEARNING
Total number of learners funded through core LSC funding	2251	2130	2225
Maintain high retention rate	91.7%	92%	92%

Subject For Consultation		Date and Contact	Key Results of Consultation	Action Taken
Sports & Recreation Development	Community Development (Sport Action Zone)	Ongoing through project development
	Primary & Secondary Teachers	Summer Term 2002
	Disability Sport (Active Communities)	Easter 2002
Adult and Community Learning	Provider Survey	March 2003 Jo Treagus		Results will be taken into account in the development of the Adult Learning Programme
	Survey of non learners	Feb 2004 Jo Treagus		Results will be taken into account in the development of the Adult Learning Programme
VBG	Garden use/visit and offer – Local Schools	Autumn 2002/3 Alyson Ellsbury
	Garden use/visit and offer - Visitor Survey	Autumn 2002/3 Allson Ellsbury
Record Office	County Record Office Opening Hours	July 2003
Tourism	Full Members Meeting Product Audit Tourism Development Plan

7. Revenue Resource Bids Summary

Ranked by overall priority

Rank	Service	Description	Financial Implications (£’000’s)
			2004/05	2005/06	2006/07
1	Community Development & Tourism	Implementation of staff restructuring following Council reorganisation	45	45	45
2	County Record Office	Feasibility study for a new office	25
3	Libraries	Restructure of branch staff* (Budget Pressure?)	50	50	50
4=	Sports Unit	Additional Grant for West Wight Sports Centre – Budget Pressure	10	10	10
4=	Wight Leisure	Northwood House Functions- Budget Pressure	18	18	18
6=	Museums	Relocation expenses of staff to Cothey Bottom – Budget Pressure	10	10	10
6=	Museums	Technical Services Unit operational shortfall – Budget Pressure	10	10	10
8	Arts	Provision of administrative support – (Service Pressure)	11	10	10
9	Wight Leisure	Replace health & fitness equipment	20	20	20
10	County Record Office	Increase in temporary storage facilities	70	70	75
11	Libraries	Maintenance of the Peoples Network*	21	21	21

Rank	Service	Description	Financial Implications (£’000’s)
			2004/05	2005/06	2006/07
12	Parks & Beaches	Resort maintenance*	53	52	52
13	Parks & Beaches	Deliver the parks’ Best Value Review Improvement Programme*	100	99	99
14	Wight Leisure	Reinstatement of a repairs and renewals budget for all sites	25	25	25
15	Parks & Beaches	Deliver the beaches’ Best Value Review Improvement Programme*	64	63	63
16=	Sports Unit	Physical Activities Strategy *	26	28	29
16=	Arts	Rural Touring Programme	25	25	25
16=	Wight Leisure	Reinstate Wight in Bloom	20	20	20
19	Libraries	Purchase of additional lending materials	41	41	41
20	Museums	Exhibitions commissioning officer	26	26	26
21	Wight Leisure	Development of a youth music festival	15	15	15
22	County Record Office	Staffing a new record office if built		50	100
		Totals	685	708	764

* Includes training and development requirements